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Tuesday, January 06, 2009

Agenda

 

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EXECUTIVE MASTERCLASS : 15TH OCTOBER, 2008 -
BECOMING THE CUSTOMER OF CHOICE

 
9:30-9:55 Arrival  
10:00 Introductions / concept - what is the customer of choice?  
11:15 Group / facilitator feedback  
11:30 NETWORKING BREAK  
11:45 Case study - Identifying what they did  
12:15 Group case study review  
13:00 NETWORKING LUNCH  
14:00 How do you become the customer of choice?  
14:30 Working group/s session 2 - group/s discuss 'hows'  
15:30 Conclusions  
16:00 Class ends  
19:00

Procurement Leaders Forum networking dinner

 


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