Welcome
Tuesday, January 06, 2009
Agenda
Untitled Document
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EXECUTIVE MASTERCLASS : 15TH OCTOBER, 2008 -
BECOMING THE CUSTOMER OF CHOICE |
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| 9:30-9:55 |
Arrival |
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| 10:00 |
Introductions / concept - what is the customer of choice? |
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| 11:15 |
Group / facilitator feedback |
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| 11:30 |
NETWORKING BREAK |
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| 11:45 |
Case study - Identifying what they did |
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| 12:15 |
Group case study review |
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| 13:00 |
NETWORKING LUNCH |
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| 14:00 |
How do you become the customer of choice? |
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| 14:30 |
Working group/s session 2 - group/s discuss 'hows' |
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| 15:30 |
Conclusions |
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| 16:00 |
Class ends |
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| 19:00 |
Procurement Leaders Forum networking dinner |
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