Posted: Friday, June 06, 2008, 11:29AM
SPONSORED LINKS
- Outsourcing and procurement mastery
- High performance through procurement: Accenture research and insights into procurement performance mastery
RELATED NEWS
- Food giant serves up record profits
27 Nov 08 - India still on top of the world
25 Nov 08 - Telecoms giant calls on procurement to deliver massive cost objectives
18 Nov 08 - Wincanton profit boost a sign of the times
06 Nov 08 - Supplier error adds to Boeing woes
06 Nov 08 - End in sight as negotiations finally take off at Boeing
28 Oct 08
RELATED ARTICLES
- Healthcare outsourcing on the rise
- Manila Thriller
- Big business keen to exploit advantage provided by procurement outsourcing
- 2007 - the year outsourcing reached its "tipping point"
- BPO providers gearing up for procurement outsourcing boom
- Taking it step by step
KNOWLEDGE MANAGEMENT TAGS
"Outsourcing"
Future not so bright for Orange outsourcing
Mobile phone giant Orange is to shelve its outsourcing plans in order to improve customer service. Speaking at the launch of the company’s new mobile broadband service Tom Alexander, the former chief executive of Virgin Mobile, said that the company would look closer to home to ensure high quality customer service in future.
“Orange had a strategy to offshore the vast majority, if not all, its call centres and we have stopped that,” he said.
“We got good service from the call centres in India, but we believe we can have brilliant service from our UK-based call centres.
“That is what Orange should be. It should be brilliant.”
= Online Global Members Only 
= Premier Members Only
