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China “only threat” to Indian BPO dominance
China is India’s only credible threat as a global BPO location, according to the head of Nasscom, the trade body and chamber of commerce of the country’s IT-BPO industry.
Ganesh Natarajan said that while the emerging economies of the Philippines, Malaysia and Mexico were beginning to provide a viable alternative to India, they were not yet ready to challenge its dominance.
“India continues to offer a compelling cost advantage backed by a strong value proposition of suitable talent, enabling business environment, infrastructure and high standards for information security,” Natarajan told ZD Net Asia.
“The only country that could be a possible threat is China and it's largely because of their manpower size and the government's incentives to industry for growing in this area.”
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