Infosys’ Sourcing and Procurement (S&P) outsourcing solutions help global organizations increase supply management competitiveness, reduce global supply management risk and enhance compliance.  Our clients have realized superior value not just by utilizing global delivery of non-core business processes from low cost / offshore locations alone, but importantly filling critical gaps that exist in managing non-core areas of spend which traditionally have been overlooked for multiple reasons. These gaps represent years of neglected non-core spend (which typically varies between 10-30% of revenue), years of using sub-optimal technology tools (anyway this was not core to supply chain so why invest in best-in-class technology tools), a sub-optimal category expertise (anyone and everyone could do this), lack of mandate (no one cared much about how Indirect spend could be a source of significant drop to bottom-line), and lack of a supporting organization.

Infosys’ sourcing and procurement outsourcing solutions help organizations develop superior spend management discipline in areas of non-core spending / indirect spend by establishing harmony between retained and outsourced skill set, technology platform capabilities realized through a careful global business process support design, implemented with measured change management. Establishing goals and measuring performance in such complex programs is always challenging and here again we deploy our proprietary BVA (Business Value Added) framework to ensure measurement, tracking and report out of key business performance metrics limited not only to our client’s sourcing and procurement functions but also how they help drive improvement in their own business performance metrics.

Since 2005, Infosys BPO’s S&P practice has grown to 1400+ sourcing and procurement experts globally. Our investments and commitment to building deep domain expertise under a practitioner led approach has seen leaders in all segments of industry – Financial markets, Manufacturing vertical, Healthcare and Pharma segment companies -  been acknowledged both by existing\new customers and testified by the growth in leaps ahead of the general market growth.

Key Global Clients – Infosys sourcing and procurement outsourcing services are utilized by a large number of global firms including -

-   Top 4 clients and global leaders in manufacturing  and resources segment including - A Global Electronics Major, World’s largest manufacturer of construction and mining equipment, Global Oil and gas Major and a Leading Mining Company

-   Top 3 banking and financial markets including – leading financial products and platform companies, leading banking and financial products firms in retail and corporate banking

-   Top 2 global leaders in pharma and healthcare vertical

Global Delivery: Infosys BPO has 12 global delivery centers and 25% of our sourcing and procurement business process outsourcing delivery (in the sourcing/procurement area alone, not including any accounts payables) is located outside of India.

Each of these delivery hubs serve clients across multiple time zones both near-shore and offshore. Each of the delivery centers is located strategically to provide support in native language requirements as well as English. Currently complementing the traditional delivery strength in India, Infosys continues to expand its S&P outsourcing delivery footprint across Europe (2 delivery centers in Poland and Czech Republic); Brazil, Mexico, China and on-site delivery center in US.

Technology platforms: Increasingly, especially in downstream P2P activities, it is becoming critical to delve deeper into underlying systems that can reduce overall expenditures, thwart maverick purchases, improve working capital flexibility (and potential returns) and drive organizational compliance.

Through its relationship with SAP and a variety of home grown capabilities, Infosys brings experience in a range of technology-enabled indirect purchasing areas including catalog-based procurement, catalog management, supplier enablement and invoicing/payment/working capital. These and related capability and technology offerings fit into the broader Infosys S&P suite of services providing an integrated solution and build a uniform control across Source to Settle (StS). Some of the proprietary technology platforms that we deploy as part of Sourcing & Procurement outsourcing solution include

-        CPO Dashboard – Infosys CPO dashboard solution leverages a proprietary procurement workbench capability built in conjunction with Microsoft and delivers a range of capabilities including basic spend analysis, performance/vendor management reporting and high-level dashboards that provide insight into overall procurement operating performance.

-       Source to Pay Platform Solution – Infosys Source-to-Pay Platform transforms processes using industry-specific standard templates. Our platform facilitates procurement through harmonized and standardized processes, and provides an enterprise-level spend visibility. It leverages SAP technology to help you manage Indirect Spend using best-in-class process, in a fully hosted and managed environment. Few key features of the platform solution - Integrated offering to effectively manage indirect spend through the source to pay lifecycle; Pricing model provides predictable periodic spend aligned with business cycle; Quick-deployment, pre-configured solution to meet standard requirements; Based on shared services framework with data security and integrity. With SAP, Infosys brings a combination of both development and hosting expertise (though they do not deliver a multi-tenant SRM environment). Infosys is in a select class of BPO providers that can call themselves true SAP SRM experts without the clouded legacy of past implementations gone awry that many still associate with some of the bigger names in the SI/outsourcing space.

Lastly, Infosys Sourcing and Procurement practice has invested in building a unique ’Sourcing and Procurement Academy’ which helps train and prepare resources at various skill sets and as per job specifications required at various levels of sourcing and procurement value chain. This academy is run in partnership with IPSCM Geneva and helps in enhancing the competencies of outsourcing professionals across all S&P outsourcing delivery centers.

Infosys BPO Key Facts –

Number of offices worldwide
88 (India, Brazil, Canada, Mexico, United States, Australia, China, Hong Kong, Japan, Malaysia, New Zealand, Philippines, Singapore, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Netherlands, Norway, Poland, Russia, Spain, Sweden, Switzerland, United Kingdom, Mauritius, UAE)

Year founded
2002

Number of Employees Worldwide
19600