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Facilities Management Transformation: Improved cost control and customer service through supply base rationalisation

Provision of facilities management services for residential and commercial properties is a complex undertaking which requires 24/7 coverage across numerous geographies and trades. This White Paper describes how Argon assisted a client to reduce a supply base of 900 FM contractors to fewer than 60 whilst improving customer service and reducing complexity and cost.

Argon Consulting by Argon Consulting  on 21-Sep-2015 
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With about 4,000 developments to manage across the UK, our client is one of the UK’s leading providers of residen-tial property management services. Provision of property management services is a complex undertaking. It re-quires 24/7 service coverage across more than 90 coun-ties, and for more than 13 maintenance and repair trades, ranging from HVAC to plumbing, fire and security.


 

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