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Lean Six Sigma and supplier relationship management: a winning combination for value creation

Time is money, and this is never truer than in Facilities Management (FM). On a recent assignment with FM suppliers of a major UK property management company, we discovered a great deal of non-value added time was being incurred by the suppliers’ field personnel while servicing fire and security systems. Through a fact-based and systematic analysis we were able to implement improvements that reduced supplier costs by 25% while improving service levels.

by  on 31-Mar-2015
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How did we achieve it? We used Lean Six Sigma (LSS) collaboratively with suppliers - an approach delivering impactful benefits by challenging suppliers and customers to change their ways of working to achieve performance improvements that neither could achieve on their own.


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