by Maggie SlowikMaggie Slowik

CSR comes with a cultural flavour

It seems as if the news surrounding Apple’s CSR conflicts are here to last for a while. The manufacturing giant just reported multiple cases of child labour in its supply chain, following increased audits of working conditions at major suppliers last year.
by Maggie SlowikMaggie Slowik

Using the Kano model to classify CSR needs

In the 1980s, a new customer satisfaction model, known as the Kano model, grabbed the attention of many marketing practitioners and researchers from a wide range of industries. Named after its creator, Noriaki Kano, a Japanese academic and consultant, the model challenged traditional customer satisfaction models that stated that more is better (i.e. the more you perform on each product/service attribute, the more satisfied customers will be).
by Maggie SlowikMaggie Slowik

Where is CSR today?

Corporate Social Responsibility (CSR) is now a major item on the CEO’s agenda; no annual report is complete without making reference to CSR performance. And yet, we hear it time and again in our procurement community: CSR is complex and can mean different things, it can be expensive and is hard to measure, and why does it matter anyhow?
Sustainable Sourcing: Has Unilever changed its sustainable palm oil game plan?
by Maggie SlowikMaggie Slowik

Sustainable Sourcing: Has Unilever changed its sustainable palm oil game plan?

It was back in 2010 when I had the pleasure of interviewing Marc Engel, CPO of Anglo-Dutch consumer goods giant Unilever, on the subject of its Sustainable Living Plan.
by Maggie SlowikMaggie Slowik

Sustainable Sourcing: Is CSR worth ditching during an economic downturn?

I recently contemplated the idea of whether it makes sense to maintain CSR initiatives throughout an economic downturn.  
by Maggie SlowikMaggie Slowik

The Five Forces Driving the Green Agenda

Taking action on environmental issues is becoming an increasingly active responsibility, as most organisations have come to realise today.
by Maggie SlowikMaggie Slowik

CPO Strategy 2012: In search of a new role for procurement?

We are now well in to 2012, and given a turbulent 2011, many are wondering what might be ahead of them.