For many years, spend analytics software has been helping procurement departments to identify where cost savings can be made. But now we’re at a turning point where the technology is coming of age and reaching new levels of sophistication.
The burden of regulation is unlikely, almost certain not actually, to get any lighter. The real question is: how do procurement organisations in UK-regulated firms align approaches to third-party risk with the regulators’ fuzzy interpretation of concepts like ‘relationships’ and ‘criticality’?
Contact centres of the past used to belong to the company’s support division and provide answers to the customers’ questions, whenever available and at the expense of the customers’ patience. Nowadays, the business decisions belong to the customers.
The rewards for procurement professionals that successfully leverage IoT are significant. If companies can effectively identify and manage their costs and mitigate risk they will be able to build corporate resilience.
For all the attention placed on the economies of China, India, Japan, Korea and their neighbours, I’d suggest that western business is still learning about the east. And perhaps there’s more to learn than gets recognised.
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